Caroline Height 嘉蘭閣

Dorothy recently assisted me with my search for the perfect apartment. This is my first time living in Hong Kong and Dorothy was an exceptional agent with advice, follow up, management of my expectations and negotiations. She really over-delivered and I am very grateful. Upon signing, Dorothy had sorted all my utilities, and there never was a question that was too big or small. Dorothy has also had a sense of fun and great humour through the process. I would not hesitate in recommending Dorothy to any potential customer.

Working with Susie as my real estate agent was a genuinely fantastic experience. She was quick with responses, and her offering of properties to consider was diverse, which helped me immensely in my search. Her patience stood out remarkably when I was oscillating on my decision regarding my current flat, which required multiple visits, a period of indecision, and eventually moving in with my two children. Susie is the go-to real estate agent for anyone searching for a new home; her professionalism and understanding set her apart. If I, my friends, or clients ever need to find a property in the future, Susie will undoubtedly be my first point of contact. I couldn't recommend her more.

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?